Terms & Conditions
Shipping & Delivery
Prices for delivery to EU countries are automatically calculated in our checkout system. If you would like your coffee delivered to a country outside the EU and a rate is not available in the checkout process then please inform us of the items required and your full address and contact details. (especially your email address). We will then email you a quote for the additional cost of carriage. If you have any questions then you can call our office on +44 (0)1664 820111 and we will be happy to help.
Free shipping applies to UK orders over £50 for delivery to a UK address only. Free shipping is not available for any EU areas or International orders. If you have any questions then you can call our office on +44 (0)1664 820111 and we will be happy to help.
Returns & Replacements
At Cherizena we want you to be delighted every time you shop with us. Occasionally though, we understand that you may need to return items to us. By law, customers in the European Union have the right to withdraw from the purchase of an item for whatever reason within seven working days after the date the item is delivered.
To cancel your purchase within this period you have to advise us in writing or by email to firstname.lastname@example.org within 7 days after the date the item is delivered. We will acknowledge your cancellation by email or phone. You will then be required to wrap the items securely and return them to Cherizena Limited, Cherizena Coffee Limited, Engine Yard, Belvoir, NG32 1PA. For your protection, we recommend that you use a recorded-delivery service.
Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective.
You should be aware that once we begin the delivery process you will not be able to cancel any contract you have with us for additional services carried out by us (eg: giftwrapping).
As soon as we receive the returned items we will refund the purchase price for that item unless the item is damaged, defective or sent in error when we will refund the purchase cost and all postage charges. All refunds will be made to the credit/debit card used for purchase.
We request that unwanted coffee packs are returned unopened and that all other items are returned in the condition that they were received.
The term 'Cherizena Limited' or 'us' or 'we' refers to the owner of the website whose registered office is Cherizena Limited, Cherizena Coffee Limited, Engine Yard, Belvoir, NG32 1PA. Our company registration number is [4193084 Registered In England]. The term 'you' refers to the user or viewer of our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.